KeJe Splendid Pliss

The legal guarantee period for delivered products is two years and for the spray work delivered, we have a guarantee period of five years, provided the general conditions are met. After this period, the legal guarantee can no longer be invoked. However, even after the two-year guarantee has expired, we will gladly look for a suitable solution in consultation with you. We believe in the quality of our products and consider customer satisfaction of paramount importance.

If you have ordered a product with a standard size and it does not fit, there is an option to return it. Please contact your KeJe dealer. Please make sure that the products are returned well protected, as damaged returned products will not be accepted. If you have chosen custom-made products, it is unfortunately not possible to return your order. Unfortunately, custom-made products cannot be reused and will be destroyed and recycled. In such cases, we advise you to contact your KeJe dealer to find a suitable solution.

If you have ordered a product and an e-mail address is known to us, you will always neatly receive a Track & Trace code. This way, you always know when the Keye employee will visit you. Unfortunately, you cannot change the time of delivery. Because we find it very important that our products are handled with care and we do not want you to receive broken or damaged products, we deliver all products personally to your home. As we work with fixed routes, it is unfortunately not possible to change delivery times. If you are away, you can of course always request that we drop the parcel in your garden or deliver it to your neighbours.

It is possible to clean the products. Click on the button below for the cleaning instructions.

If you have a complaint or question, we always recommend contacting your KeJe dealer first. They can work with you to find an appropriate solution. If you cannot find a solution with your KeJe dealer, you can always fill in the form below. We aim to get back to you as soon as possible. +31(0) 321 339 867. We aim to provide you with a response as soon as possible.

You are always welcome to see the products at our premises at De Boorn 3 in Dronten. However, this is often not necessary, as we have dealers all over the country. Via find a dealer you can search for a dealer in your area. This dealer can often show and tell you more about Keje products.

It is possible to reorder spare parts. You can fill in the contact form or contact our customer service by calling +31(0) 321 339 867.

First of all, check the setup code of your motor. Eve Motionblinds motors with Matter and Thread have a setup code showing the Matter logo. If you see a different setup code without a Matter logo, then you have a motor with Bluetooth or HomeKit technology. In that case, refer to the manual for installing and using our Bluetooth or HomeKit variant.

Do you have all the essentials? So a smart home platform chosen and set up, the right Thread border router installed, the Eve Motionblinds motor activated, and end positions set, then you can add Eve Motionblinds to your smart home system. Follow the steps below:

1. Make sure your smartphone is connected to the Wi-Fi network to which your Thread border router is also connected.
2. Open your smart home platform's app and go to your home.
3. Choose the option to add a new Matter device.
4. Scan the Matter setup code from your Eve Motionblinds motor.
5. Follow the instructions in the app to add Eve Motionblinds.

If you want to know how it works with the different smart home platforms, choose the one that applies to you below.

This is how it works with:

• Apple Home
• Google Home
• Amazon Alexa
• Samsung SmartThings

More information: check the support and FAQs of your smart home platform.

• Apple Home
• Google Home
• Amazon Alexa
• Samsung SmartThings

Open the app of your smart home platform, it will guide you through the setup of your border router with Matter and Thread.

Go through the following steps:

1. Turn on Bluetooth on your smartphone.
2. Connect your smartphone to your local Wi-Fi network and select this same Wi-Fi network for your border router as soon as the app asks for it.

Is there still no connection? Then we advise you to unplug the border router, wait 30 seconds, and plug it in again. The border router restarts. Go through the above steps again and try adding the border router to your home again via your smart home platform's app.

For more information, check the support and frequently asked questions of your smart home platform:

• Apple Home
• Google Home
• Amazon Alexa
• Samsung SmartThings

Your smart home platform's app will guide you through the setup of your Eve Motionblinds motor with Matter and Thread. Go through the following steps if the motor cannot be connected:

1. Select the right Wi-Fi network
   Make sure your smartphone is connected to the Wi-Fi network to which your Thread border router is also connected.
2. Activate/deactivate the engine (transport mode)
   Switch the motor off and on again by briefly pulling the cord twice while holding the reset button. The LED will light up briefly: red (motor is off) and green (motor is on).
3. Check whether the end positions have been programmed
   Pull the pull cord once briefly to see if the window covering automatically moves to the desired upper and lower positions. If this does not work, programme the end positions manually using the buttons on the motor. How to program end positions
   
   • Roller blinds & Duo blinds
   • Pleated & Honeycomb blinds
   • Curtains
4. Reset the connection
   Press and hold the programme button for 10 seconds to clear the connection between the blind and the app. The LED lights up 5 times and the blind goes up and down 1 time to indicate that the connection has been reset. The blind can now be reconnected.
5. Restart the border router
   Unplug the border router, wait 30 seconds and plug it in again. The border router will reboot.
6. Reboot the app and/or smartphone
   Close and restart your smart home platform's app. If this does not work, reboot your smartphone.
7. Strengthen your Thread network
   If the distance between your Thread border router and Eve Motionblinds motor is too long, Eve Motionblinds may not be added to the Thread network and/or may not respond adequately. In this case, you need to add one or more devices that act as Thread Mesh Extenders / Full Thread Devices (FTDs) such as Eve Energy: https://www.evehome.com/en/eve-energy.
8. Reset the border router and engine
   Have you done the above checks but it's not working? Reset both your border router and your Eve Motionblinds motor and re-add them to your home in the app of your smart home platform. Start with a full reset of your Eve Motionblinds motor. If it still doesn't work, reset the border router as well.

There are probably several window coverings linked to one channel. Link the window covering to a free channel to programme it or use single selection to programme this specific window covering.

There are probably several window coverings linked to one channel. Link the window covering to a free channel to program it or use single selection to program this specific window covering.

• Probably no or incorrect end positions have been programmed. Program the end positions again. See page 7.
• Direct operation is disabled. Activate direct operation. See page 18.

Probably no or an incorrect end position has been programmed. Program the end positions again. See page 7.

The direction of rotation is set incorrectly. Change the direction of rotation. See page 14.

In total, there are more than 80 different fabrics available so there is always an option to suit your living requirements. The big difference besides the colours is below:

• C fabric = Blackout
• D fabric = Duo fabric

If you order a screen that is larger than 1500 mm, an intermediate bar is always used. The intermediate rail provides strength, especially for larger sizes or certain types of mesh such as pollen mesh. It ensures that the product retains its shape and tension well, which benefits the life of the product.

At Keje, we work with five different types of mesh. Grey, black, pollen mesh, petscreen and transparent mesh. Petscreen mesh is an extra strong mesh option. It is particularly used when there are pets in the house that can use sharp nails to scratch the ordinary screen mesh to pieces. Pollen mesh keeps 99% of the poles out of the house and comes with black mesh. However, it does cause it to sometimes block a little more light. Transparent mesh is a type of mesh where narrower wire is used, allowing more light to get through.

Yes, this is possible. At KeJe, we can powder-coat the profile of your window decoration in any colour you want.

Yes, this is possible. At KeJe, we can powder-coat the frame of your window decoration in any colour you want.

In total, there are more than 100 different fabrics available so there is always an option to suit your living requirements. The big difference besides the colours is below:

• A fabric = Decorative / Translucent
• B fabric = Opaque
• C fabric = Darkening
• D fabric = Duo fabric

In total, there are more than 100 different fabrics available so there is always an option to suit your living requirements. The big difference besides the colours is below:

• A fabric = Decorative / Translucent
• B fabric = Opaque / Darkening

At KeJe, you can choose two types of steel tape. A 14 mm and 8 mm steel tape. If the 14 mm is too wide for your frame go for the 8 mm steel tape. If you can't figure this out yourself, we always recommend contacting a KeJe dealer.

If you use the normal frame, we recommend a minimum depth of 17 mm. If the frame touches your window and is therefore not deep enough, we recommend going for the Triple frame. For the Triple frame, you need a depth of at least 10 mm. If you cannot work this out yourself, we always advise you to contact a KeJe dealer.

Should the rope tension decrease over time due to regular use, it is possible to restore it. In each corner there is a clamp through which the ropes run. By loosening the clamp, pulling the rope tighter and pushing/slamming the clamp back again, you increase the rope tension. If the tension is too low, the curtain "sags" and if the tension is too high, the curtain runs heavily. If you cannot work this out yourself, we always recommend contacting a KeJe dealer.

KeJe does not send fabric samples itself. We advise you to look for your nearest KeJe dealer. Often our dealers have fabric samples on site to show you.

Yes our window decoration is ideally suited for tilt-and-turn windows. Because of the magnetic and steel tape on the frame, there is no need for drilling and screwing, but the window decoration stays securely in place. You can then always safely open, tilt and close your window without any risk of the product coming loose.

The surface should be clean, dry and grease-free to ensure that the window decoration remains firmly in place. We recommend the steps below when mounting KeJe window decoration in frame products:

• Start with the cloth provided (number 1) and use it to degrease and clean the surface onto which the steel tape will be stuck. It is important to iron on one side. Do NOT go up and down over the frame.
• Let the window frame dry thoroughly before taking bag 2. The second cloth creates a primer layer on the window frame. Again, it is important to apply only one side.
• Remove the steel tape from the product and mount tape by tape the steel tape on the frame. It is important that you stick it straight; if it is stuck at an angle, the adhesion will not be optimal! When all the steel strips have been stuck, press the steel strip down well with a dry cloth a few times, so that all the air underneath is gone.
• The glue that is on the steel strip and adheres to the frame gets stronger with time. After 2 to 3 hours, the glue is at full strength. You can now easily click (magnetically) the KeJe window decoration product onto the steel tape.

If you are unable to do this yourself, we always recommend contacting a KeJe dealer.

If you order our Lamella which is larger than 1200 mm, an intermediate upright is always used. The intermediate upright ensures that the product retains its shape and tension well, which benefits the life span of the product. If you place several Lamella products next to each other, pay close attention to the placement of the intermediate upright. We always advise you to contact a KeJe dealer.